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Frequently Asked Questions

  Common
   

My registration code does not work after I updated to the latest version, why?
Once I download and install a trial version, how many days is it active?
When will I get my registration code after purchase?
I have purchased a similar product of others, but not satisfied. Can I get discount purchasing yours?
How do I uninstall your product(s)?
I tried to run the downloaded exe file, but my computer says it is not a valid file or the installation does not complete.
Can I send suggestions for new functions?

     
  Test Maker
   

What components make up Igneon Test Maker?
Where can I find a listing of Test Maker's features?
What database does Test Maker use?
What default username uses the program?
I've created several tests. If I purchase the program will it save my work?

Q: My registration code does not work after I updated to the latest version, why?

A: For secure reasons, we have ever changed the registration code for our products and have sent each customer new registration code by email. But for various reasons, some customers have not read it. If you have purchased our product and your registration code does not work after updated to the latest version, please contact us.

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Q: Once I download and install a trial version, how many days is it active?

A: Your trial version will be active for 30 days from the date of your install.

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Q: When will I get my registration code after purchase?

A: You will get the registration code instantly if you placed the order with credit card. Otherwise, you have to wait 1-2 business days to get it.


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Q: I have purchased a similar product of others, but not satisfied. Can I get discount purchasing yours?

A: Yes, we provide a special discount for users who are not satisfied with our competitors' products. What you need to do is to provide us your order receipt of your purchase of our competitors' products, we will give you a discount on purchasing our products.

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Q: How do I uninstall your product(s)?

A: All our products strictly follow the Uninstall Standard of Windows and can uninstall all the files and registry keys. Simply open Control Panel and launch Add/Remove Program, find the product you would like to uninstall, click "Change/Remove" button and follow the instructions.

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Q: I tried to run the downloaded exe file, but my computer says it is not a valid file or the installation does not complete.

A: You probably got cutoff before the download completed. Check that the file size is the same as indicated on our download page. If it is smaller, you need to try downloading it again and make sure it completes. We've got hundreds downloading it successfully daily so it should work.

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Q: Can I send suggestions for new functions?

A: Yes, please! If possible, send your suggestions clearly separated and numbered, and as short as possible. Unfortunately our wish list is already very long, so we cannot guarantee if or when your wish will be implemented.

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Q: What components make up Igneon Test Maker?

A: Igneon Test Maker has three major components: 1) Test Maker - the application used by test administrators/authors and instructors, 2) Tester - the test delivery application used by test takers and 3) the database that stores and displays tests data.

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Q: Where can I find a listing of Test Maker's features?

A: Select the features menu, located at the top of each page. If you don't find what you're looking for, please contact us.

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Q: What database does Test Maker use?

A: Test Maker use MS Access. Note: you do not have to have MS Access installed on your machine.

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Q: What default username uses the program?

A: To login use "Admin" as user and leave the password field blank.

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Q: I've created several tests. If I purchase the program will it save my work?

A: Yes. Your data is stored in Test Maker's database. You can access this data any time within your 30-day trial period. Your data is not "lost" when your demo expires.

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